Introduction
Industrial Lighting Solutions operates under strict engineering principles. This extends to how we manage, protect, and utilize customer data.
This Privacy Policy applies to all interactions with our website, our engineering consultation services, and site visits. We treat your operational and facility data with the same rigorous confidentiality as we do our proprietary engineering blueprints.
By engaging with our engineering team or utilizing our estimation tools, you acknowledge the secure data handling practices outlined in this document.
Information We Collect
We collect only the precise data required to execute technical evaluations, provide accurate project estimates, and deliver industrial infrastructure.
Our data collection operates strictly on a need-to-know basis. The following categories represent the technical and contact parameters we require:
- Facility Parameters: Existing fixture counts, operating hours, ceiling heights, and current electrical load data provided via our calculators.
- Corporate Identity: Company name, GST numbers, facility addresses, and authorized procurement contacts.
- System Diagnostics: Analytics data such as IP addresses, browser types, and navigation paths used purely for optimizing our digital infrastructure.
Confidentiality Protocol
Facility blueprints, CAD files, and single-line diagrams shared during the consultation phase are classified as restricted engineering assets and are never stored on public-facing servers.
How Information Is Used
Information is utilized exclusively to engineer solutions, validate site constraints, and process commercial deployments.
We do not aggregate data for external marketing. Your operational metrics are processed to calculate specific return-on-investment timelines and verify electrical compliance.
Project Estimation
Calculating precise ROI, load reduction, and capital expenditure required for your facility upgrades.
System Maintenance
Tracking component warranties, installation dates, and maintenance cycles for deployed hardware.
Third Party Services
Data is only shared with authorized supply chain partners when required for hardware procurement or warranty registration.
In cases where OEM partners (such as Wipro or Orient) require installation data to validate extended industrial warranties, we transmit only the specific serial numbers and facility addresses necessary.
No external entity is granted unauthorized access to your operational load data or facility diagrams.
Data Protection Protocol
We enforce enterprise-grade security standards to protect your facility information against unauthorized extraction.
All data transmitted through our digital portals is secured via TLS encryption. Physical documentation and engineering blueprints are stored in access-controlled environments at our Udaipur and Bhilwara engineering hubs.
Data Retention
Records are maintained strictly for the duration of the hardware lifecycle and legal compliance.
Project files, load calculations, and warranty data are retained for a minimum of 10 years to support ongoing maintenance of installed switchgear and high-bay lighting systems.
Your Rights
You maintain full jurisdiction over your corporate data footprint within our systems.
Authorized representatives may request an audit of their retained data, initiate corrections to site details, or request the purging of non-essential records post-installation.
Such requests must be submitted formally to our engineering support email for verification.
Contact Information
For specific inquiries regarding data security, please direct communications to our compliance team.
All legal and privacy-related correspondence will be addressed by our senior operations management within two business days.